Privacy policy.

Effective Date: March 2026

1. Overview

Hypnotik Computers & Repair Ltd., doing business as Hypnotik Computers & Repair, Hypnotik Computers, and Hypnotik MSP, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the limited circumstances in which it may be shared to operate our services.

2. Information We Collect

We may collect personal information when you contact us, submit a service request, schedule an appointment, request support, or use our website.This information may include your name, email address, phone number, mailing address, service address, and appointment details. We may also collect device information relevant to the service being performed, including device type, model, condition, issue description, service notes, and related repair details.If you schedule service through a third party booking platform, including Microsoft Bookings, information submitted through that platform may also be collected and processed as needed to schedule and deliver services.If you use our website, Squarespace may also collect certain technical information as part of standard website operation, such as browser type, device type, IP related information, and pages visited.

3. How We Use Your Information

We use the information we collect to respond to inquiries, schedule appointments, provide repair and support services, process payments, coordinate pickup, drop off, remote support, or mail in service, and communicate updates about your repair, project, or appointment.We may also use this information to maintain service history, warranty records, internal business records, fraud prevention records, and documentation related to completed work.We do not sell, rent, or share your personal information with third parties for marketing purposes.We do not use your personal information for mailing lists, unrelated future marketing, or reference calls after a review is made unless you separately request or agree to that communication.

4. Payment Information

Payments may be processed through secure third party payment providers, including Stripe. We do not store full payment card numbers on our own systems.If you choose to pay using Apple Pay, payment information may also be processed through Apple Pay and transmitted securely to the applicable website or payment processor as part of the payment transaction. Apple says Apple Pay re-encrypts transaction data with a developer specific key before sending it to the website or payment processor, and Apple Pay does not store the original full card number on the device.Payment information is handled through the applicable payment provider’s secure systems and privacy practices.

5. Website and Third Party Tools

Our website is hosted on Squarespace. Squarespace may collect certain technical information as part of standard website functionality. This information is subject to Squarespace’s own policies and practices.We may also use third party tools to operate our services, including appointment scheduling platforms such as Microsoft Bookings, payment processors such as Stripe, email providers, remote support tools, and shipping carriers. These service providers may process limited information as needed to help us schedule appointments, communicate with customers, process payments, provide support, and deliver or return devices.We do not use additional third party advertising or marketing trackers beyond the standard tools and functionality required to operate our website and service workflows, unless this policy is updated to reflect those changes.

6. Remote Support, Mail In Service, and Service Documentation

If we provide remote support, we may temporarily access your device for troubleshooting, repair, setup, or support related purposes.If you use our mail in service, we may share necessary shipping information with carriers in order to receive, track, and return devices.For documentation, quality control, security, and service record purposes, portions of service activity may be documented. This may include service notes, device condition notes, photographs, limited video of repair work, or other repair related records.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. Access to customer information is limited to authorized personnel and only to the extent needed to operate the business and provide services.No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and service records, comply with legal, tax, or warranty obligations, prevent fraud, resolve disputes, and support legitimate business operations.You may request deletion of your information, subject to any records we are required or reasonably permitted to retain for legal, tax, warranty, fraud prevention, dispute resolution, or service history purposes.

9. Your Rights

You may request access to the personal information we hold about you. You may also request correction of inaccurate information and request deletion of your information where no legal or legitimate business reason requires us to retain it.You may also opt out of any non essential communications at any time.To make a request, contact us at support@hypnotikcomputers.com.

10. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately so we can review and address the issue.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically for changes.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, contact:Hypnotik Computers & Repair Ltd.
doing business as Hypnotik Computers & Repair, Hypnotik Computers, and Hypnotik MSP
support@hypnotikcomputers.com
(719) 347-6360